This is the standard template provided to artists. On an artist website it is published with the artist's own details in place of the bracketed fields
Sales Terms
Document: DOC 6
Version: 1.3
Effective date: [DATE]
Template note: This document is a standard template provided by Stoodio and published on the artist's website when the Pro Plan with e-commerce is active. The artist may customise any clause marked with the ✎ edit symbol. Clauses without that symbol reflect platform requirements or legal standards that Stoodio recommends keeping unchanged. The artist is solely responsible for the accuracy of any information they add or modify, and for ensuring their customised terms comply with applicable law in their jurisdiction. This document governs only the commercial relationship between the artist and the buyer. The collection and processing of personal data from buyers and visitors is governed exclusively by the Artist Website Privacy Policy and Cookie Policy, which are separate documents not modifiable by the artist.
Scope of this document
These Sales Terms govern the purchase of artworks by buyers from [ARTIST NAME] via this website. They set out the rights and obligations of both the artist (as seller) and the buyer in connection with any sale transaction.
These Sales Terms do not govern the collection or use of personal data from buyers or website visitors. That is covered by the Privacy Policy and Cookie Policy published separately on this website, which are provided by Stoodio and are not modifiable by the artist. By making a purchase, the buyer also acknowledges the Privacy Policy.
1. The Seller
The seller of artworks via this website is:
[ARTIST NAME]
Email: [ARTIST CONTACT EMAIL]
Website: [ARTIST WEBSITE URL]
Location: [ARTIST CITY, COUNTRY]
✎ You may add your full address, VAT number, or any other registration details here if required in your jurisdiction or if you wish buyers to have them.
This website is powered by Stoodio (STOODIO LTD, stoodio.io). Stoodio provides the technical platform through which sales are facilitated but is not a party to any contract of sale between the artist and the buyer. All obligations under these Sales Terms are those of [ARTIST NAME] alone.
2. Artworks Available for Purchase
The artworks available for purchase on this website are original works created by [ARTIST NAME], or, where indicated, limited edition prints or multiples produced under the artist's direct supervision and control.
Each artwork listing includes, where applicable: title, year of creation, medium and materials, dimensions, edition information (edition number and total edition size), and sale price. Buyers are encouraged to contact [ARTIST NAME] prior to purchase for any additional information about a specific work.
✎ You may add any further description of the types of work you sell, e.g. paintings, sculptures, photographs, prints, digital works, or any specific notes about the nature of your editions.
3. Prices
All prices are displayed in [CURRENCY] and are inclusive of any applicable taxes unless stated otherwise. As of the date of these Sales Terms, Stoodio does not charge a commission or referral fee on sales. The price displayed is the price paid to [ARTIST NAME]. Stoodio reserves the right to introduce referral fees in the future in accordance with the Terms and Conditions of Service (DOC 1, Clause 6.3); any such change will be communicated to the Artist in advance and will not affect existing transactions.
Prices are set by [ARTIST NAME] and may be updated at any time. The price applicable to a purchase is the price displayed at the time the order is placed.
Shipping costs are not included in the artwork price unless stated otherwise on the listing. Applicable shipping costs will be displayed at checkout before payment is confirmed.
✎ Update [CURRENCY] to your primary selling currency (e.g. GBP, USD, EUR). If you sell in multiple currencies or display prices excluding VAT, adjust this clause accordingly.
4. How to Purchase
To purchase an artwork, the buyer selects the work and proceeds through the checkout process on this website. A binding contract of sale is formed when the buyer completes payment and [ARTIST NAME] confirms the order by email.
Payment is processed securely by a third-party payment provider (Stripe, PayPal, or another provider as displayed at checkout). [ARTIST NAME] and Stoodio do not store payment card details or bank account information. The buyer's payment credentials are handled exclusively by the payment provider in accordance with that provider's own terms and privacy policy.
The buyer will receive an order confirmation email at the address provided at checkout. If you do not receive a confirmation within 24 hours, please contact [ARTIST CONTACT EMAIL].
5. Payment
Full payment is required at the time of purchase. No artwork will be prepared for dispatch until payment has been confirmed as received.
Accepted payment methods are those displayed at checkout. All payments are processed in [CURRENCY] unless an alternative is offered at checkout.
✎ If you offer payment by bank transfer, instalment plans, or any other method outside the standard checkout, describe those arrangements here.
6. Title and Risk
Legal title to an artwork passes to the buyer upon receipt of full payment by [ARTIST NAME].
Risk of loss or damage to the artwork passes to the buyer upon handover to the shipping carrier or, where the artwork is collected in person, upon collection.
Until title passes, the buyer acquires no ownership rights in the artwork and [ARTIST NAME] may recover the artwork if payment is not received in full.
7. Authenticity
All original works sold via this website are created by [ARTIST NAME] and are sold as authentic works by that artist.
✎ If you provide a Certificate of Authenticity with each work, state that here, e.g.: 'Each original work is accompanied by a signed Certificate of Authenticity issued by [ARTIST NAME].' If you do not provide one, you may remove this section or replace it with your own statement.
For limited edition prints and multiples, each edition is numbered and signed by [ARTIST NAME] unless otherwise stated on the listing.
✎ Adjust or remove the editions clause if it does not apply to your practice.
8. Shipping and Delivery
8.1 Dispatch
[ARTIST NAME] aims to dispatch purchased artworks within [X] business days of payment confirmation. For large-scale works, made-to-order pieces, or works requiring specialist packaging, a longer lead time may apply and will be communicated to the buyer prior to or at the time of purchase.
✎ Replace [X] with your standard dispatch timeframe. Add any notes about made-to-order pieces, large works, or international shipping restrictions relevant to your practice.
8.2 Shipping methods and costs
Artworks are shipped using reputable carriers with appropriate insurance for the declared value of the work. Shipping costs are calculated at checkout based on the destination and the size and weight of the work.
International buyers are responsible for any import duties, customs charges, or local taxes applicable in their country of delivery. [ARTIST NAME] is not responsible for delays caused by customs procedures.
✎ If you use a specific carrier or art shipping specialist, name them here. If you offer free shipping above a certain price threshold, state that here.
8.3 Delivery timeframes
Estimated delivery timeframes will be provided at checkout and in the order confirmation email. These are estimates and [ARTIST NAME] cannot guarantee delivery by a specific date. [ARTIST NAME] is not responsible for delays caused by the shipping carrier, customs, or events outside [ARTIST NAME]'s reasonable control.
8.4 Damage in transit
Artworks are carefully packaged to minimise the risk of damage in transit. If an artwork arrives damaged, the buyer must notify [ARTIST NAME] at [ARTIST CONTACT EMAIL] within [48 hours / 5 business days] of receipt, providing photographs of the damage and the packaging. [ARTIST NAME] will work with the buyer to resolve the matter, which may include replacement (where available), repair, or refund.
✎ Choose your preferred notification window (48 hours or 5 business days are both common). Adjust the resolution process to reflect what you are realistically able to offer.
9. Returns and Refunds
9.1 Right to cancel (distance selling)
If the buyer is a consumer (an individual purchasing for personal use, not in the course of a business) located in the United Kingdom or European Union, the buyer has the right to cancel their purchase within 14 days of receiving the artwork, without giving a reason, in accordance with the UK Consumer Contracts Regulations 2013 and, where applicable, the EU Consumer Rights Directive (2011/83/EU).
To exercise the right to cancel, the buyer must notify [ARTIST NAME] at [ARTIST CONTACT EMAIL] within the 14-day period. The buyer must return the artwork in its original condition and packaging within 14 days of notifying cancellation. The cost of return shipping is the buyer's responsibility unless the artwork was delivered in error or is faulty.
Refunds will be issued within 14 days of [ARTIST NAME] receiving the returned artwork, using the same payment method as the original transaction.
9.2 Exclusions
The right to cancel does not apply to:
- Artworks that have been custom-made, personalised, or commissioned specifically for the buyer.
- Artworks that have been clearly personalised at the buyer's request (for example, a work inscribed or dedicated by the artist to the buyer).
✎ Add any other exclusions that apply to your practice, for example digital works delivered by download. Note that the 14-day cancellation right under UK/EU law cannot be excluded for standard goods sold to consumers.
9.3 Faulty or misdescribed works
If an artwork is materially different from its description on the website, or arrives with a defect not caused by transit damage, the buyer is entitled to a full refund or exchange. The buyer should contact [ARTIST NAME] at [ARTIST CONTACT EMAIL] within [14 days] of receipt. [ARTIST NAME] will cover the cost of return shipping in these circumstances.
9.4 Change of mind (outside statutory rights)
✎ This section is optional. If you are willing to accept returns for change of mind outside the statutory 14-day window, describe your policy here (e.g. 'We accept returns within 30 days for exchange or store credit at the artist's discretion'). If you do not accept change-of-mind returns beyond the statutory minimum, you may remove this section.
[ARTIST NAME]'s policy on returns beyond the statutory 14-day cancellation right is at the artist's sole discretion. Please contact [ARTIST CONTACT EMAIL] to discuss any request.
10. Intellectual Property
The purchase of an artwork does not transfer any intellectual property rights in that work to the buyer. [ARTIST NAME] retains full copyright in all works sold via this website.
The buyer acquires the physical artwork (or, in the case of a print, a physical or digital edition of the work) and the right to display it privately. The buyer may not reproduce, distribute, publicly display, create derivative works from, or otherwise exploit the artwork or its image for commercial purposes without the prior written consent of [ARTIST NAME].
✎ If you grant any specific reproduction rights with certain works (for example, limited personal use of a digital file), describe those here.
11. Artist's Resale Right
Under the Artist's Resale Right Regulations 2006 (UK) and, where applicable, EU Directive 2001/84/EC, the artist may be entitled to a royalty on future resales of original works through art market professionals. This right applies automatically by law and is not affected by these Sales Terms.
Buyers who intend to resell works purchased via this website through an auction house, gallery, or dealer are advised to consult applicable regulations regarding resale royalty obligations in their jurisdiction.
12. Limitation of Liability
To the fullest extent permitted by applicable law, [ARTIST NAME]'s liability to the buyer in connection with any sale shall not exceed the price paid by the buyer for the artwork in question.
[ARTIST NAME] shall not be liable for any indirect, consequential, or special loss arising from the sale, including but not limited to loss of value, loss of investment, or any claim relating to the artwork's condition after delivery.
Nothing in these Sales Terms excludes or limits [ARTIST NAME]'s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
13. Disputes and Governing Law
These Sales Terms are governed by the laws of [ARTIST JURISDICTION — e.g. England and Wales / Italy / United States (state of [STATE])].
In the event of a dispute, [ARTIST NAME] and the buyer will attempt to resolve the matter amicably by contacting [ARTIST CONTACT EMAIL] in the first instance. If the dispute cannot be resolved informally, it will be subject to the jurisdiction of the courts of [ARTIST JURISDICTION].
If the buyer is a consumer located in the European Union, they may also use the EU Online Dispute Resolution platform at ec.europa.eu/odr.
✎ Replace [ARTIST JURISDICTION] with the jurisdiction you wish to apply to sales (typically your country or state of residence). If you are based in a country other than the UK, you may wish to update the governing law accordingly.
14. Personal Data
The processing of personal data collected in connection with purchases made via this website — including the buyer's name, email address, and delivery address — is governed by the Privacy Policy published on this website, which is separate from these Sales Terms. By making a purchase, the buyer acknowledges that their personal data will be processed in accordance with that Privacy Policy.
These Sales Terms do not contain data protection provisions. All data protection matters are addressed exclusively in the Privacy Policy and Cookie Policy, which are available at all times via the footer of this website.
15. Changes to These Terms
These Sales Terms may be updated from time to time. The version in force at the time of purchase is the version that applies to that transaction. The current version is always available on this website.
These Sales Terms were last updated on [DATE].
16. Contact
For any questions about a purchase, a return, or these Sales Terms, please contact:
[ARTIST NAME]
Email: [ARTIST CONTACT EMAIL]
Website: [ARTIST WEBSITE URL]
Standard template provided by STOODIO LTD · stoodio.io · Customisable by the artist